Privacy Policy

At Diamond Care Support Services, we are committed to protecting the privacy and confidentiality of the personal information entrusted to us by our clients, including the youth and their families. This Privacy Policy outlines how we collect, use, and safeguard personal information in accordance with applicable privacy laws and regulations. Please read this policy carefully to understand how we handle your personal information.

Information We Collect
We may collect various types of personal information from you, which may include:

1.1. Personal Identifying Information: This may include names, addresses, phone numbers, email addresses, and other similar information that identifies you or the youth under your care.

1.2. Demographic Information: This may include age, gender, and other relevant demographic details.

1.3. Medical and Health Information: If necessary and with your consent, we may collect medical and health information to provide appropriate care and support to the youth.

1.4. Legal and Financial Information: In certain cases, we may require legal and financial information for billing purposes and to comply with applicable laws and regulations.

How We Collect Information
We may collect personal information in the following ways:

2.1. Directly from You: We collect information when you provide it to us directly, such as when you fill out our forms, communicate with us through various channels, or participate in our programs.

2.2. From Third Parties: With your consent, we may collect information from third parties, such as referring agencies, schools, or healthcare providers, to better understand and support the youth in our care.

2.3. Website and Technology: We may collect information through the use of cookies and similar technologies when you visit our website. This helps us improve our services and customize your experience.

How We Use Your Information
We use personal information for the following purposes:

3.1. Providing Services: We use the information to deliver our youth care programs and services, ensuring the safety, well-being, and development of the youth under our care.

3.2. Communication: We may use your contact information to communicate with you regarding program updates, appointments, newsletters, or other relevant information.

3.3. Improving Services: We may analyze the information we collect to enhance our programs, identify trends, and develop new services to better meet the needs of our clients.

3.4. Legal and Regulatory Requirements: We may use personal information to comply with applicable laws, regulations, and legal obligations.

Information Sharing
We do not sell, rent, or lease your personal information to third parties. However, we may share personal information with:

4.1. Authorized Personnel: Our staff members and authorized personnel may have access to personal information to provide services and support to the youth.

4.2. Service Providers: We may engage trusted third-party service providers who assist us in delivering our programs and services. These providers are bound by confidentiality and data protection agreements.

4.3. Legal Obligations: We may share personal information when required to comply with legal obligations or respond to valid legal requests, such as court orders or government investigations.

Data Security
We take reasonable steps to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. We implement security measures such as encryption, access controls, and regular system monitoring to safeguard your data.

Your Choices and Rights
6.1. Access and Correction: You have the right to access and correct your personal information held by us. You may request updates or changes by contacting us using the details provided below.

6.2. Consent Withdrawal: You can withdraw your consent for the collection, use, or disclosure of your personal information at any time, except where we have legal or contractual obligations to retain the information.

6.3. Communication Preferences: You have the option to choose how we communicate with you. You can manage your communication preferences by contacting us using the information provided below or by following the instructions included in our communications.

6.4. Data Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Links to Third-Party Websites
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website, and the revised date will be indicated at the top of the page. We encourage you to review the policy periodically for any changes.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:

2/29 Dreamworld Parkway,
Coomera, Gold Coast, QLD 4209

(07) 5665 8502

We will make every effort to address your inquiries and resolve any concerns in a timely and appropriate manner.